Customer Mania!
Danny Says
You need to know that I LOVE Ken Blanchard. He is one of the best speakers on the circuit, and his books read like his speeches: inspirational, filled with practical advice and packed with great anecdotes. I’d recommend anything Blanchard writes, and this great, quick read chronicles the success of the Yum! Corporation (which includes KFC, Pizza Hut, Taco Bell, A & W, etc.).